If you're experiencing printer problems after a Windows 10 update, try the following steps to resolve the issue:
Run Windows Troubleshooter:
- Press the Windows key + I to open Settings.
- Go to "Update & Security" and click on "Troubleshoot."
- Click on "Additional troubleshooters."
- Find "Printer" and click on "Run the troubleshooter."
- Follow the on-screen instructions to diagnose and fix the issue.
Update printer drivers:
- Press the Windows key + X and click on "Device Manager."
- Locate your printer under "Print queues" or "Printers," right-click on it, and select "Update driver."
- Choose "Search automatically for updated driver software" and follow the on-screen instructions.
Roll back the printer driver:
- Press the Windows key + X and click on "Device Manager."
- Locate your printer under "Print queues" or "Printers," right-click on it, and select "Properties."
- Go to the "Driver" tab and click on "Roll Back Driver" (if available) to revert to the previous version of the driver.
Uninstall and reinstall the printer:
- Press the Windows key + I to open Settings.
- Go to "Devices" and then "Printers & scanners."
- Click on your printer and select "Remove device."
- Restart your computer.
- Follow the manufacturer's instructions to reinstall the printer.
Check if other users are experiencing the same issue:
- Search online forums, social media, and the printer manufacturer's support site to see if other users are reporting the same problem.
- If it's a widespread issue, the manufacturer or Microsoft may release a patch or update to fix it. In the meantime, monitor their websites and support channels for updates.
Uninstall the problematic update:
- If you're sure that a specific Windows 10 update is causing the printer issue, you can uninstall the update.
- Press the Windows key + I to open Settings.
- Go to "Update & Security" and click on "Windows Update."
- Click on "View update history."
- Click on "Uninstall updates" to open the "Installed Updates" window.
- Find the update you want to uninstall, right-click on it, and select "Uninstall."
- Restart your computer and check if the issue is resolved.
System Restore:
- If all else fails, you can perform a system restore to revert your system to a previous state before the problematic update.
- Press the Windows key + S and search for "System Restore."
- Click on "Create a restore point."
- In the "System Properties" window, click on "System Restore."
- Follow the on-screen instructions to choose a restore point before the update and restore your system.
Remember to back up your important files and data before performing a system restore. If none of these steps resolve your issue, consider contacting your printer's manufacturer or Microsoft support for further assistance.