The error code 0x0000011B is related to the Printer Spooler service in Windows, and it can prevent you from adding a new printer or using the existing one. To fix this issue, follow these steps:
Restart the Print Spooler service:
a. Press the Windows key + R to open the Run dialog box.
b. Type "services.msc" and press Enter to open the Services window.
c. Locate "Print Spooler" in the list of services, right-click on it, and select "Restart."
d. Close the Services window and try adding or using the printer again.
Clear the print queue:
a. Press the Windows key + R to open the Run dialog box.
b. Type "services.msc" and press Enter to open the Services window.
c. Locate "Print Spooler" in the list of services, right-click on it, and select "Stop."
d. Press the Windows key + R again, type "%WINDIR%\System32\spool\PRINTERS" and press Enter.
e. Delete all files in the "PRINTERS" folder.
f. Go back to the Services window, right-click on "Print Spooler," and select "Start."
Update the printer driver:
a. Press the Windows key + X and click on "Device Manager."
b. Locate your printer under "Print queues" or "Printers," right-click on it, and select "Update driver."
c. Choose "Search automatically for updated driver software" and follow the on-screen instructions.
Reinstall the printer:
a. Press the Windows key + I to open Settings.
b. Go to "Devices" and then "Printers & scanners."
c. Click on your printer and select "Remove device."
d. Restart your computer.
e. Follow the manufacturer's instructions to reinstall the printer.
Run the Windows Troubleshooter:
a. Press the Windows key + I to open Settings.
b. Go to "Update & Security" and click on "Troubleshoot."
c. Click on "Additional troubleshooters."
d. Find "Printer" and click on "Run the troubleshooter."
e. Follow the on-screen instructions to diagnose and fix the issue.
If the problem persists after following these steps, consider seeking assistance from your printer's manufacturer or Microsoft support.